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FOR IMMEDIATE RELEASE
Tuesday, July 2, 2019

CONTACT:

Chad Parker, measurement section manager
NCDA&CS Standards Division
919-707-3230

Eight stores pay fines for price-scanning errors

RALEIGH - The N.C. Department of Agriculture and Consumer Services’ Standards Division has collected fines from stores in Buncombe, Durham, Haywood, Pitt, Wake and Watauga counties because of excessive price-scanner errors.

“The price on the shelf and the price at the register should match,” said Agriculture Commissioner Steve Troxler. “Stores have a responsibility to make sure their pricing is accurate, and most stores pass inspection. Ones that don’t face fines until they come into compliance.”

The department conducts periodic, unannounced inspections of price-scanner systems in businesses to check for accuracy between the prices advertised and the prices that ring up at the register. If a store has more than a 2-percent error rate on overcharges, inspectors discuss the findings with the store manager and conduct a more intensive follow-up inspection at a later date. Undercharges are also reported, but do not count against a store. Consumers who would like to file a complaint about scanner errors they encounter can call the Standards Division at 919-707-3225.

Penalties are assessed if a store fails a follow-up inspection. In addition to the penalties paid, the store will be subject to re-inspection every 60 days from the last inspection until it meets the 2-percent-or-less error rate. Additional penalties may be assessed if a store fails a re-inspection.

Following are stores that paid civil penalties in the second quarter of 2019:

(Buncombe) Advance Auto #7008 at 1151 Smokey Park Hwy., Candler, has paid $2,870 in penalties. An initial inspection in December found an error rate of 18 percent based on nine overcharges in a 50-item lot. A second inspection in January found a 12.67 percent error rate based on 38 overcharges in a 300-item lot. A third inspection in March found a 6 percent error rate based on 18 overcharges in a 300-item lot. The store passed inspection in May.

(Durham) Circle K # 3161 at 3301 Guess Road, has paid $1,875 in penalties. An initial inspection in March found an 8 percent error rate based on two overcharges in a 25-item lot. A second inspection in April found a 23 percent error rate based on 23 overcharges in a 100-item lot. The store will be re-inspected.

(Haywood) Dollar General #8605 at 54 New Clyde Hwy., Canton, has paid $1,155 in penalties. An initial inspection in January found an error rate of 8 percent based on four overcharges in a 50-item lot. A second inspection in March found a 2.67 percent error rate based on eight overcharges in a 300-item lot. The store passed inspection in May.

(Pitt) Dollar General #6510 at 571 West Fire Tower Road, Winterville, has paid $1,030 in penalties. An initial inspection in January found a 12 percent error rate based on six overcharges in a 50-item lot. A second inspection in March found a 6 percent error rate based on 18 overcharges in a 300-item lot. The store passed inspection in May.

(Wake) Advance Auto #4121 at 420 W. Gannon Ave., Raleigh, has paid $3,900 in penalties. An initial inspection in August found a 14 percent error rate based on seven overcharges in a 50-item lot. A second inspection in September found a 9.67 percent error rate based on 29 overcharges in a 300-item lot. A third inspection in November found a 3.67 percent error rate based on 11 overcharges in a 300-item lot. A fourth inspection in January found a 7.67 percent error rate based on 23 overcharges in a 300-item lot. The store passed inspection in March.

(Wake) Auto Zone #1094 at 1100 E. Williams St., Apex, has paid $390 in penalties. An initial inspection in April found a 6 percent error rate based on three overcharges in a 50-item lot. A second inspection in May found a 3 percent error rate based on nine overcharges in a 300-item lot. The store will be re-inspected.

(Wake) Family Dollar #9329 at 2001 Rock Quarry Road, Raleigh, has paid $1,635 in penalties. An initial inspection in October found a 6 percent error rate based on three overcharges in a 50-item lot. A second inspection in November found a 3.33 percent error rate based on 10 overcharges in a 300-item lot. The store passed inspection in January.

(Watauga) Staples #1012 at 1275 Blowing Rock Road, Boone, has paid $870 in penalties. An initial inspection in April found a 5 percent error rate based on five overcharges in a 100-item lot. A second inspection in May found a 3.33 percent error rate based on 10 overcharges in a 300-item lot. The store will be re-inspected.

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NCDA&CS Public Affairs Division, Andrea Ashby, Director
Mailing Address:1001 Mail Service Center, Raleigh NC 27699-1001
Physical Address: 2 West Edenton Street, Raleigh NC 27601
Phone: (919) 707-3001; FAX: (919) 733-5047

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Steve Troxler, Commissioner of Agriculture

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