C. Rate
each statement below from positive to negative as it applies to your
experience at the lab >> |
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The process of contacting the laboratory
to schedule
my calibration was easy.
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The laboratory personnel clearly explained the
procedure.
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The information supplied in the calibration report is
easy to understand. |
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The calibration report(s) meets the specifications I
requested.
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The format of the calibration report is satisfactory.
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The calibration results were explained to my
satisfaction. |
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The uncertainties were satisfactory for my tolerance
requirements. |
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The laboratory handled my items with care. |
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My items were shipped back to me adequately secured
and packaged. |
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I was informed of the expected turn around time and
this expectation was met.
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The laboratory staff
addressed my questions promptly or referred me to
someone who could help.
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The staff was courteous in my dealings with them. |
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13
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I will use the
laboratory services again in the
future.
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