Standards Home Page

Sections
Motor Fuels Section
LP-Gas Section
Measurement Section
Standards Laboratory Section

Licenses & Forms
Licenses Search New
Mission Statement
References and Associations
Locations
Fees charged by the Standards Laboratory for calibration services
Scale Technician Renewal Notice
New Petroleum Device Tecnician License Application (.PDF)
Petroleum Device Technician Notice
Staff Directory

Standards Division

NC Standards Laboratory Customer Satisfaction Feedback Form

In order to improve our services now and in the future, please take a few moments to complete the following survey concerning the calibration services recently performed for you by the North Carolina Standards Laboratory. Please use the comments section at the end of the survey to address any concern, or suggestion for improvements you may have. Click on the submit button when finished. Thank you.


A. Please indicate the type of calibration performed. You may choose more than one. If you are not sure, check your calibration certificate.
The last one or two letters of the test number describe the test type. You may also describe your particular calibration in the comments section.

Mass III
(W, WC, LB)

Mass II
(PC, PT)

Mass I
(WD)

Volume
(VT, SVP)

Gravimetric Volume
(GV)

Thermometry
(T, RT)

Other (type)


B. Was the calibration performed to meet a licensing requirement?  
 

C. Rate each statement below from positive to negative as it applies to your experience at the lab >>

very positive

positive

neutral

negative

very negative

N/A

1

The process of contacting the laboratory to schedule my calibration was easy.

2

The laboratory personnel clearly explained the procedure.

3

The information supplied in the calibration report is easy to understand.

4

The calibration report(s) meets the specifications I requested.

5

The format of the calibration report is satisfactory.

6

The calibration results were explained to my satisfaction.

7

The uncertainties were satisfactory for my tolerance requirements.

8

The laboratory handled my items with care.

9

My items were shipped back to me adequately secured and packaged.

10

I was informed of the expected turn around time and this expectation was met.

11

The laboratory staff addressed my questions promptly or referred me to someone who could help.

12

The staff was courteous in my dealings with them.

13

I will use the laboratory services again in the future.

 

D. Additional Information

14

Additional services I would like the laboratory to offer (please list):

15

Other comments or suggestions on improving the Standards Lab (optional):

16

Contact e-mail address (optional)

17

Company/name (optional)

18

Mailing address (optional)

19

City/State/Zip (optional)

 

NCDA&CS Standards Division, Stephen Benjamin, Director
Mailing Address:1050 Mail Service Center Raleigh, NC 27699-1050
Physical Address: 2 West Edenton Street, Raleigh, NC 27601
Phone: (919) 707-3225; FAX: (919) 715-0524