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Standards Division

LP Gas Concerns > Online Complaint Form

Complaint for Violation of Notification Rule

The following regulation took effect in North Carolina on January 1, 2003:

02 NCAC 38 .0705 NOTIFICATION OF FORMER SUPPLIER BEFORE DISCONNECTING
(a) This rule contains additional standards relating to the requirements for disconnection of service contained in G.S. 119-58(b).
(b) To "notify the former supplier before disconnecting the former service and connecting the new service," as required by G.S. 119-58(b), means that the new supplier shall provide the former supplier with written notice containing the new supplier's name, address and telephone number, the consumer's name and address, and stating the date and time after which service is to be disconnected. The notice may be sent by mail, overnight mail, facsimile, or by hand-delivery, so long as it is received prior to the disconnection of the former service.

You may submit a complaint online that a company did not provide the required notification of a container disconnect.

By completing and submitting this online form to the NCDA&CS Standards Division, you are making a complaint that another propane company has disconnected your company's tank at one of your customer's location and that company has not provided written notification received by your company prior to the disconnect, in accordance with the above regulation. If you do not want to complete this online form, you may download a form to mail or fax.

All fields marked with an asterisk (*) must be completed with significant information. Failure to provide significant information in every required field invalidates submission.

YOUR COMPANY INFORMATION  

Name of company submitting complaint*

Contact Person*

Your e-mail address*

Address*

City*
State*
Zip Code*
Telephone*
   
OFFENDING COMPANY INFORMATION  
Name of company not providing notification*
Contact person
Address
City*
State
Zip Code
 
CUSTOMER INFORMATION
Customer Name*
Address*
City*
State
NC
Zip Code*
 
Date of disconnect (if known)
Date of your last delivery*
Date you found out about disconnect*
Today's date*
How did the disconnection violate the new rule? Provide as much detail as you can.

 

NCDA&CS Standards Division, Stephen Benjamin, Director
Mailing Address:1050 Mail Service Center Raleigh, NC 27699-1050
Physical Address: 2 West Edenton Street, Raleigh, NC 27601
Phone: (919) 707-3225; FAX: (919) 715-0524